From norman@oclc.org Tue Nov 19 11:40:26 1996 Received: from msunion.dev.oclc.org (oamailhost.dev.oclc.org) by oclc.org (4.1/SMI-4.1) id AA10346; Tue, 19 Nov 96 11:41:43 EST Received: from Microsoft Mail (PU Serial #1083) by msunion.dev.oclc.org (PostalUnion/SMTP(tm) v2.1.9a for Windows NT(tm)) id AA-1996Nov19.113800.1083.345676; Tue, 19 Nov 1996 11:41:35 -0500 From: norman@oclc.org (Norman,Phil) To: perlman@oclc.org (Gary PERLMAN) Message-Id: <1996Nov19.113800.1083.345676@msunion.dev.oclc.org> X-Mailer: Microsoft Mail via PostalUnion/SMTP for Windows NT Mime-Version: 1.0 Content-Type: text/plain; charset="US-ASCII" Organization: OCLC Inc, Dublin, Ohio USA (614)764-6000 Date: Tue, 19 Nov 1996 11:41:35 -0500 Subject: Re: FW: Question about FS Status: RO This is PR #98052. Please fill out a resolution in the resolution field, and send the help desk an e-mail asking them to close the problem. thanks. ---------- From: Gary PERLMAN To: Blanchard, Mark Cc: Gary_Perlman; norman; prasse; bendigd; rumbaugp Subject: Re: FW: Question about FS Date: Monday, November 18, 1996 9:26AM The fix for the save as problem is now in production. Gary > What's the status of getting the Save As problem worked into a maintenance > install? I know Gary and Mike were discussing options. Thanks. > ---------- > From: Heffner,Rosemary > To: Ouyang,George > Cc: Blanchard,Mark; Thomas,Ken > Subject: RE: Question about FS > Date: Wednesday, November 06, 1996 11:25AM > > Hi George, > Here's an recent explanation from Mark Blanchard's regarding this same > question: > > I noticed in the latest CARE reports another inquiry about Save As not > working with FS Web and Netscape. While it's true Netscape can't deal with > the structure of our urls in trying to Save we know that if we made certain > changes in the url structure that it would work. So it's not all Netscape's > fault and I think should best be described as a known open problem we hope > to address in the near future. > > (Mark, did we know about what Help says about Save As? Do we need to change > it?) > > ---------- > From: Ouyang,George > To: Heffner,Rosemary > Subject: Question about FS > Date: Wednesday, November 06, 1996 10:07AM > Priority: High > > Hi Rosemary, according to Tsinghua OCLC Service Center in China, quite a > few users asked why they could not use the browser's "Save as" to save > retrieved full-text articles. I tried and could not either. I wonder > whether this is a bug or the system is set up that way. However, in the > online "Help," it is said that the user can "Print or save the text using > your browser's capabilities." Kindly advice. Thank you very much! George > > ------ Message Header Follows ------ Received: from oclc.org by msunion.dev.oclc.org (PostalUnion/SMTP(tm) v2.1.9a for Windows NT(tm)) id AA-1996Nov18.092216.1083.268430; Mon, 18 Nov 1996 09:22:16 -0500 Received: from dev1.NISDEV (dev1.dev.oclc.org) by oclc.org (4.1/SMI-4.1) id AA12495; Mon, 18 Nov 96 09:22:24 EST Received: by dev1.NISDEV (SMI-8.6/SMI-SVR4) id JAA27429; Mon, 18 Nov 1996 09:22:24 -0500 From: perlman@oclc.org (Gary PERLMAN) Message-Id: <199611181422.JAA27429@dev1.NISDEV> Subject: Re: FW: Question about FS To: blancham@oclc.org (Blanchard, Mark) Date: Mon, 18 Nov 1996 09:22:24 -0500 (EST) Cc: Gary_Perlman@MAILHOST, norman@oclc.org, prasse@fssun09, bendigd@msunion.oclc.org, rumbaugp@msunion.oclc.org In-Reply-To: <1996Nov06.114001.1083.290177@msunion.dev.oclc.org> from "Blanchard,Mark" at Nov 6, 96 11:41:51 am X-Mailer: ELM [version 2.4 PL23beta3] Mime-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit From JOBTRAC%N1@oclc.org Fri Nov 15 12:08:58 1996 Received: from oclc.org (fssun10.dev.oclc.org [132.174.19.11]) by mail.acm.org (8.7.5/8.7.5) with SMTP id MAA30634 for ; Fri, 15 Nov 1996 12:08:56 -0500 Received: from ESA1.DEV.OCLC.ORG by oclc.org (4.1/SMI-4.1) id AA09841; Fri, 15 Nov 96 12:09:28 EST Message-Id: <9611151709.AA09841@oclc.org> Received: from N1 by ESA1.DEV.OCLC.ORG (IBM MVS SMTP V3R1) with BSMTP id 9612; Fri, 15 Nov 96 12:09:07 EST Date: 15 Nov 96 12:08:35 EST From: Help_Desk@oclc.org To: GARY_PERLMAN@oclc.org Subject: INFO_PRB_#00133692_-_REASSIGNMENT Status: RO X-Status: 1*** PROBLEM RECORD *** RECORD ID........: 00133692 STATUS...........: OPEN PRIORITY.........: 02 SYSTEM...........: 9672/R63 KEY ITEM.........: FS OCCURRED.........: 96/10/30 PROBLEM REPORTER.: HENDRICKSD REPORTER PHONE...: 5072 PROBLEM ASSIGNEE.: PERLMANG DESCRIPTION......: DOCUMENT ORDERING PROBLEM WITH FS WEB *** DESCRIPTION / STATUS / RESOLUTION TEXT *** DESCRIPTION TEXT: In production currently, all requests for documents as fax, mail, or rush mail that are made on FS Web goes across to the document suppliers as FAX orders. This only occurs on the Web version of FS. The TTY version works correctly. This appears to be a problem with the Web interface. STATUS TEXT: Please reassign to Gary Perlman for resolution. NormanP Reassinged per NormanP. From JOBTRAC%N1@oclc.org Fri Nov 15 12:09:33 1996 Received: from oclc.org (fssun10.dev.oclc.org [132.174.19.11]) by mail.acm.org (8.7.5/8.7.5) with SMTP id MAB13012 for ; Fri, 15 Nov 1996 12:09:32 -0500 Received: from by oclc.org (4.1/SMI-4.1) id AB09841; Fri, 15 Nov 96 12:10:07 EST Message-Id: <9611151710.AB09841@oclc.org> Received: from N1 by ESA1.DEV.OCLC.ORG (IBM MVS SMTP V3R1) with BSMTP id 9612; Fri, 15 Nov 96 12:09:35 EST Date: 15 Nov 96 12:08:50 EST From: Help_Desk@oclc.org To: GARY_PERLMAN@oclc.org Subject: INFO_PRB_#00132511_-_REASSIGNMENT Status: RO X-Status: 1*** PROBLEM RECORD *** RECORD ID........: 00132511 STATUS...........: OPEN PRIORITY.........: 02 SYSTEM...........: 9672/R63 KEY ITEM.........: FS OCCURRED.........: 96/10/21 PROBLEM REPORTER.: PADROR REPORTER PHONE...: 3012 PROBLEM ASSIGNEE.: PERLMANG DESCRIPTION......: DOCUMENT SUPPLIERS DISPLAY PROBLEM *** DESCRIPTION / STATUS / RESOLUTION TEXT *** DESCRIPTION TEXT: There is difference in the number of document suppliers displayed for the fax delivery method in Database Medline for TELNET access VS. WEB access. The Web access method seems to only display a maximum of 4 Document suppliers while the Telnet access method shows 5. For example, connect to Medline and search su:fibrosis using both access methods. Pull up the first record " Influence of sample number ... " . Try to use the fax delivery method. In the telnet version, 5 doc suppliers display. In the Web access only 4 display. This seems to only occurr in the fax delivery method. FS Web is only displaying 4 suppliers for Fax delivering when 5 are available in any database. BlanchardM I verified the findings and checked the DocServer log. All 5 suppliers are returned. TTY displays all 5 but the Web is dropping the last supplier CRL - Uncover. I'm requesting this problem report get reassigned to Phil Norman. Cathi Hughes STATUS TEXT: Verifying priority with BlanchardM. Reassigned to HughesC and raised from a priority 02 from a 03 per BlanchardM. Problem reassigned to NormanP per HughesC. Please reassign to PerlmanG for resolution. NormanP Problem reassigned to PerlmanG per NormanP.