From gredvers@wiley.co.uk Wed Jul 30 07:53:41 1997 Received: from mailhost.wiley.co.uk (wiley-chi-server.wiley.co.uk [193.130.69.1]) by mail.acm.org (8.8.5/8.7.5) with SMTP id HAA3480108 for ; Wed, 30 Jul 1997 07:53:38 -0400 Received: from grm.wiley.co.uk by mailhost.wiley.co.uk (UUNET PIPEX simple 1.30) id MAA06605; Wed, 30 Jul 1997 12:55:59 +0100 Date: Wed, 30 Jul 1997 12:55:59 +0100 Message-Id: <199707301155.MAA06605@mailhost.wiley.co.uk> X-Sender: gredvers@mailhost X-Mailer: Windows Eudora Light Version 1.5.2 Mime-Version: 1.0 Content-Type: text/plain; charset="us-ascii" To: perlman@acm.org From: Gaynor Redvers-Mutton Subject: daly-jones - handbook of user-centred design Cc: karens@wiley.co.uk Status: RO Dear Gary Perlman I am the acquisitions editor at Wiley in Europe responsible for building our computing list. I am looking for reviewers for a new book proposal that we are considering for publication. The authors, based at the National Physical Labs in the UK, are proposing to provide an introduction to the key principles and activities of user-centred design as advocated by the ISO 13407 standard. I would welcome your opinions greatly if you had the time, interest and inclination to review this material. There is a brief synopsis backed up by sample material. We are hoping to offer the authors initial feedback in September, so if you could return your comments, preferably by email by early Sept, that would be great. In return for a review of this nature, we usually offer either a title of your choice from the Wiley list, or alternatively a 75 dollar reviewing fee. Hoping that you might be able to help us in this instance, I look forward to hearing from you shortly. Best wishes Gaynor ________ Gaynor Redvers-Mutton email: gredvers@wiley.co.uk Computer Science Editor phone: +44 1243 770333 John Wiley & Sons Ltd fax: +44 1243 775878 Baffins Lane, Chichester PO19 1UD, UK From perlman Wed Jul 30 09:55:56 1997 Received: by turing.acm.org; id AA14465; Wed, 30 Jul 1997 09:55:43 -0400 From: Gary PERLMAN Message-Id: <9707301355.AA14465@turing.acm.org> Subject: Re: daly-jones - handbook of user-centred design To: gredvers@wiley.co.uk (Gaynor Redvers-Mutton) Date: Wed, 30 Jul 1997 09:55:43 -0400 (EDT) Cc: perlman In-Reply-To: <199707301155.MAA06605@mailhost.wiley.co.uk> from "Gaynor Redvers-Mutton" at Jul 30, 97 12:55:59 pm X-Mailer: ELM [version 2.4 PL25] Content-Type: text Content-Length: 1757 Status: O Well, 1. it's up my alley 2. ISO standards are important in my work 3. it's just a proposal, right (i.e., less than 100 pages) 4. I've been eying the new Salvendy Handbook of Human Factors But, 1. We've got two kids (one four years, one seven months) so I really don't have much free time. So, before I answer, 1. how long is the proposal? 2. could I get the new Salvendy Handbook for the review > Dear Gary Perlman > > I am the acquisitions editor at Wiley in Europe responsible for building our > computing list. I am looking for reviewers for a new book proposal that we > are considering for publication. The authors, based at the National Physical > Labs in the UK, are proposing to provide an introduction to the key > principles and activities of user-centred design as advocated by the ISO > 13407 standard. > > I would welcome your opinions greatly if you had the time, interest and > inclination to review this material. There is a brief synopsis backed up by > sample material. We are hoping to offer the authors initial feedback in > September, so if you could return your comments, preferably by email by > early Sept, that would be great. In return for a review of this nature, we > usually offer either a title of your choice from the Wiley list, or > alternatively a 75 dollar reviewing fee. > > Hoping that you might be able to help us in this instance, I look forward to > hearing from you shortly. > > Best wishes > Gaynor > ________ > Gaynor Redvers-Mutton email: gredvers@wiley.co.uk > Computer Science Editor phone: +44 1243 770333 > John Wiley & Sons Ltd fax: +44 1243 775878 > Baffins Lane, Chichester > PO19 1UD, UK > > From gredvers@wiley.co.uk Thu Jul 31 04:04:41 1997 Received: from grm.wiley.co.uk by mailhost.wiley.co.uk (UUNET PIPEX simple 1.30) id JAA13777; Thu, 31 Jul 1997 09:07:34 +0100 Date: Thu, 31 Jul 1997 09:07:34 +0100 Message-Id: <199707310807.JAA13777@mailhost.wiley.co.uk> X-Sender: gredvers@mailhost X-Mailer: Windows Eudora Light Version 1.5.2 Mime-Version: 1.0 Content-Type: text/plain; charset="us-ascii" To: Gary PERLMAN From: Gaynor Redvers-Mutton Subject: Re: daly-jones - handbook of user-centred design Cc: perlman@turing.acm.org Status: RO Hi Gary Thanks for your quick reponse... >So, before I answer, > 1. how long is the proposal? The synopsis is half a dozen pages. The manuscript runs to 200 pages but I would not expect a detailed reading at this stage. I would prefer to send you the whole manuscript so that you could skim the bits you felt necessary to check over. The purpose of the review is to assess its use and interest for a wide audience. Suggestions for improvement and comparison with existing literature will also be useful. > 2. could I get the new Salvendy Handbook for the review Sure! Best wishes Gaynor ________ Gaynor Redvers-Mutton email: gredvers@wiley.co.uk Computer Science Editor phone: +44 1243 770333 John Wiley & Sons Ltd fax: +44 1243 775878 Baffins Lane, Chichester PO19 1UD, UK From perlman Tue Dec 16 17:00:30 1997 Received: by turing.acm.org; id AA00985; Tue, 16 Dec 1997 17:00:24 -0500 Date: Tue, 16 Dec 1997 17:00:24 -0500 From: Gary PERLMAN Message-Id: <9712162200.AA00985@turing.acm.org> To: ijhcs@apedoff.demon.co.uk Subject: IJHCS 97/100 Cc: perlman Status: O For the Editors only: This is one of the worst papers I've ever reviewed. It was almost impossible to make positive comments; virtually nothing was done better than a rank amateur. Suggestions to the Authors: The goal of testing the usability of system features is admirable, but there are many problems in the methodology used, bringing into question the generality of the results and conclusions. In general, the methodological problems center around a lack of application of generally accepted experimental controls to allow others to understand what was done and to replicate. 3.1 - I could see no control over the sampling process, so the few participants might be a highly biased sample. 3.3 - There was no, and I could not see how there could be, any validation of the questions used to classify participants. Question 1 had a vague scale. 2 and 3 were platform-dependent. For 4, I wondered about the validity of the question. 5 was too coarse. And for some of the others, I wondered if there was any way to establish validity. It would have made sense to use an established scale, at least for computer expertise. 4. - The lack of objective criteria for training introduced a possible confounding, especially assuming that the participants were interacting directly with the author(s). Participants were trained until they felt "comfortable with the tutorial of background portion of the process" which makes me wonder how "comfortable" was be defined. 5.1 - This activity lacked many controls. Answering any questions "that can be answered by a hypothetical user's manual" is seriously confounded, especially if we assume that the author(s) are doing the answering. 5.2 - "The test administrator remained available throughout to guide the user or answer any questions." I do not see how the software's usability can be evaluated when it is accompanied by a human expert -- real software is at best accompanied by documentation. 8.1 - One aspect of usability is how well users can recall how to use it over time. Any ability to evaluate this was lost when, "after spending some time away from it, the test administrator gave them a brief refresher on [everything]. Questions were also answered, and some examples were presented ...." There seemed to be very few test cases, again limiting the generalizability of any results. 9. - The questionnaire used seemed based on the QUIS, but without attribution, nor reasons for the choice of the particular subset of questions. 10. The 3-D graphs are distracting. The lack of control in the execution of the data collection make any data of questionable validity. The writeup of observations is thoughtful, but nothing ground breaking. 10.5 - Of no theoretical interest to me. 11. - There are many books on usability evaluation that describe much better methodology, including Nielsen's book. See also: Joseph S. Dumas & Janice C. Redish. A Practical Guide to Usability Testing. Norwood, NJ: Ablex Publishing, 1993. ISBN 0-89391-991-8. Jeffrey Rubin. Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. New York: Wiley, 1994. ISBN 0-471-59403-2 The references were inadequate on methodology, on databases, and on user interfaces. In conclusion, this is a fair writeup of a usability test, not a particularly well executed usability test, though, where some problems were identified. I see no way to generalize any of the results beyond these researchers, these participants, and this version of this system. From perlman Mon Jul 13 14:05:51 1998 Received: by turing.acm.org; id AA08226; Mon, 13 Jul 1998 14:05:48 -0400 From: Gary PERLMAN Message-Id: <9807131805.AA08226@turing.acm.org> Subject: MS #105160 To: swerner@computer.org Date: Mon, 13 Jul 1998 14:05:48 -0400 (EDT) Cc: perlman X-Mailer: ELM [version 2.4 PL25] Content-Type: text Content-Length: 6900 Status: O REVIEWER FORM IEEE TRANSACTIONS ON SOFTWARE ENGINEERING REVIEWER FORM Date Sent: 03 June 1998 Date to be Returned: 15 July 1998 Name of Reviewer: Gary Perlman Reviewer Identifier: C Author(s): Kate Finney, Norman Fenton, and Alex Fedorec Paper Number and Title: #105160.0 "The effects of structure on the comprehensibility of formal specifications" ______________________________________________________________________ INSTRUCTIONS TO REVIEWERS Signature: X Date: July 13, 1998 Reviewer email address: perlman@oclc.org If it is convenient, we encourage you to return your review by e-mail. We are happy to receive your electronic review in any format. Please send mail to: swerner@computer.org Please return completed review to: Manuscript Assistant Transactions on SE IEEE Computer Society 10662 Los Vaqueros Circle Los Alamitos, CA 90720-1344 USA Paper Number: 105160.0 Reviewer Identifier: C 1. SUMMARY OF EVALUATION (this will be on the back of the first page) _____Award Quality _____Excellent _____Very Good _____Good __X__Fair _____Poor 2. RECOMMENDATION _____Accept with no changes _____Accept if certain minor revisions are made (no re-review necessary) _____Author should prepare a major revision for a second review. (Not applicable if the paper in question is itself a major revision of a previously reviewed paper). __X__Reject 3. COMMENTS TO BE WITHHELD FROM THE AUTHOR(S) (optional) As noted in my first review, I do not think this data can ever be salvaged. 4. COMMENTS FOR AUTHORS (please attach additional pages as necessary) The revision of this paper addresses several of the criticisms I had with the first version, but not the most important ones. The citations to previous work improved. Despite the authors' references to other published experiments that used students as subjects, I still do not think that the use is valid in this case. I stand by my previous comments: | I was disappointed by the quality of the empirical work reported here. | It was a case of a study of non-programmers doing trivial tasks. | Tasks: | There were three controlled variations of one specification. | This is not a broad enough sample to generalize | to other specifications that vary along so many dimensions, | such as size, application type, ... The "monolithic" | specification was not so large (121 lines) that decomposition | would be considered an important consideration. | This is a specification for a small amount of functionality. Question Categories: In this revision, the authors report the data for the question categories. There appears to be an arbitrary re-classification of these as having different degree of difficulty. The data in Figure 4 show no apparent relationship between degree of difficulty (i.e. question type) and normalized mean score. The assertion that different question types varied in difficulty is unsupported, although many data points were missing because of lack of time. An intriguing part of Figure 4 is that for question type 3, the scores were in two categories -- on just above 0.2, and one just below 0.8. The lack of data for the different question categories has left me confused about how much data was "normalized" and how that affects the overall analysis. A better analysis would have included question type as a factor in in multi-factor ANOVA, but with the amount of data lost due to time constraints, the analysis may lack the necessary data (i.e., cell counts). I maintain my strong reservation about subjects, and I repeat my comments from before. Training non-programmers for X amount of time does not have the same effect as training programmers. | My most serious reservation with the work is with the subjects. | The authors argue that with 40 hours of training, student | programmers have the same training with the notation that | software professionals normally receive. While this may be | true, the knowledge that a professional software engineer | brings to the training is qualitatively different and | the effects of the training might be qualitatively different. | Consider an analogy, replacing software engineers with | board-certified neurosurgeons and computing students with | pre-medical (say, biology) students all learning a new | surgical procedure to repair aneurisms. | I would expect that, despite have the same training, | that no amount of testing of the students would | be able to predict the performance of the neurosurgeons. | Testing non-programmers and trying to generalize to | programmers does not work, in general, and not in this | case, in particular. This severely limits the generality | of the results, despite the reiterated claims on page 16 | (again, insert neurosurgeons for programmers, and the claim | of comparable training seems less compelling) I saw no change in the paper on marking: | Confounding in Marking: | "All marking was done by the same person (one of the authors)." | Having one person mark the performance does not allow | for an analysis of the reliability of the marking, | which makes the marking itself of questionable utility. | Having one of the authors do the marking, in which they | have a vested interest in the outcome may allow for | an unconscious bias to confound the results; | there were no discussions of how this was controlled. | I am assuming that one point was awarded if an answer | was "correct" and no point otherwise; this further | increases the potential for bias because an answer that is | partially correct may be rounded up or down, according | to uncontrolled and unreliable criteria. I think my comments on the results still stand, although there is now a confusing normalization process to make Figure 3, but it is the un-normalized data that appears to be analyzed. | Results: | I ran the data in Table 1 and came up with comparable results. | The graph in Figure 1 is not appropriate as there | is no a priori order to the students within a group. | A better choice would be a bar chart with standard-error bars. | The discussions of N scores below X and M scores over Y | are random observations that do not add to the significance | tests of all the data in Table 1. The long comparison | on page 14 could be replaced by one sentence: "Post hoc | analyses showed that A was significantly different | from B and C, which did not differ significantly." | An appropriate graph would support this. | The discussion of which post-hoc test to use | was a waste of the reader's time; all came out the same, | so choose one, say Tukey's HSD, and drop appendix 5. This is a better report, but it has a new confusing analysis. As I wrote in my first review, the repair has only resulted in a report on some non-programmers working on one trivial problem -- nothing of general importance. From swerner@computer.org Tue Aug 18 12:00:45 1998 Received: from computer.org (access.computer.org [206.99.235.26]) by sendmail1.computer.org (2.0 Build 2119 (Berkeley 8.8.4)/8.7.3) with SMTP id MAA00334; Tue, 18 Aug 1998 12:10:26 -0400 From: swerner@computer.org Received: from ccMail by computer.org (ccMail Link to SMTP R8.00.01) id AA903456732; Tue, 18 Aug 98 12:12:15 -0500 Message-Id: <9808189034.AA903456732@computer.org> X-Mailer: ccMail Link to SMTP R8.00.01 Date: Tue, 18 Aug 98 09:10:55 -0500 To: Cc: Subject: Re:TSE 105160.1 Review Mime-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Status: RO Dear Dr. Perlman, Thank you for reviewing #105160.1 "The effects of structure on the comprehensibility of formal specifications," for IEEE Transactions on Software Engineering. We are awaiting the return of the other reviews and the Associate Editor's decision. Once we have them, I will send you copies of all reviews and inform you of the decision made. On behalf of Associate Editor Stuart Zweben, I thank you for performing this important service to our professional community. We will be publishing a reviewer list in our January 1999 issue in effort to thank all of those who helped us with the review process of our papers. May we publish your name? Sincerely, Suzanne Werner Manuscript Assistant to Richard Kemmerer Transactions on Software Engineering 10662 Los Vaqueros Circle Los Alamitos, CA 90720-2578 USA Phone (714) 821-8380 (ext. 3109) Fax (714) 821-4010 swerner@computer.org ____________________Reply Separator____________________ Subject: TSE 105160.1 Review Author: Gary PERLMAN Date: 8/18/98 9:00 AM REVIEWER FORM IEEE TRANSACTIONS ON SOFTWARE ENGINEERING REVIEWER FORM Date Sent: 03 June 1998 Date to be Returned: 15 July 1998 Name of Reviewer: Gary Perlman Reviewer Identifier: C Author(s): Kate Finney, Norman Fenton, and Alex Fedorec Paper Number and Title: #105160.0 "The effects of structure on the comprehensibility of formal specifications" ______________________________________________________________________ INSTRUCTIONS TO REVIEWERS Signature: X Date: July 13, 1998 Reviewer email address: perlman@oclc.org If it is convenient, we encourage you to return your review by e-mail. We are happy to receive your electronic review in any format. Please send mail to: swerner@computer.org Please return completed review to: Manuscript Assistant Transactions on SE IEEE Computer Society 10662 Los Vaqueros Circle Los Alamitos, CA 90720-1344 USA Paper Number: 105160.0 Reviewer Identifier: C 1. SUMMARY OF EVALUATION (this will be on the back of the first page) _____Award Quality _____Excellent _____Very Good _____Good __X__Fair _____Poor 2. RECOMMENDATION _____Accept with no changes _____Accept if certain minor revisions are made (no re-review necessary) _____Author should prepare a major revision for a second review. (Not applicable if the paper in question is itself a major revision of a previously reviewed paper). __X__Reject 3. COMMENTS TO BE WITHHELD FROM THE AUTHOR(S) (optional) As noted in my first review, I do not think this data can ever be salvaged. 4. COMMENTS FOR AUTHORS (please attach additional pages as necessary) The revision of this paper addresses several of the criticisms I had with the first version, but not the most important ones. The citations to previous work improved. Despite the authors' references to other published experiments that used students as subjects, I still do not think that the use is valid in this case. I stand by my previous comments: | I was disappointed by the quality of the empirical work reported here. | It was a case of a study of non-programmers doing trivial tasks. | Tasks: | There were three controlled variations of one specification. | This is not a broad enough sample to generalize | to other specifications that vary along so many dimensions, | such as size, application type, ... The "monolithic" | specification was not so large (121 lines) that decomposition | would be considered an important consideration. | This is a specification for a small amount of functionality. Question Categories: In this revision, the authors report the data for the question categories. There appears to be an arbitrary re-classification of these as having different degree of difficulty. The data in Figure 4 show no apparent relationship between degree of difficulty (i.e. question type) and normalized mean score. The assertion that different question types varied in difficulty is unsupported, although many data points were missing because of lack of time. An intriguing part of Figure 4 is that for question type 3, the scores were in two categories -- on just above 0.2, and one just below 0.8. The lack of data for the different question categories has left me confused about how much data was "normalized" and how that affects the overall analysis. A better analysis would have included question type as a factor in in multi-factor ANOVA, but with the amount of data lost due to time constraints, the analysis may lack the necessary data (i.e., cell counts). I maintain my strong reservation about subjects, and I repeat my comments from before. Training non-programmers for X amount of time does not have the same effect as training programmers. | My most serious reservation with the work is with the subjects. | The authors argue that with 40 hours of training, student | programmers have the same training with the notation that | software professionals normally receive. While this may be | true, the knowledge that a professional software engineer | brings to the training is qualitatively different and | the effects of the training might be qualitatively different. | Consider an analogy, replacing software engineers with | board-certified neurosurgeons and computing students with | pre-medical (say, biology) students all learning a new | surgical procedure to repair aneurisms. | I would expect that, despite have the same training, | that no amount of testing of the students would | be able to predict the performance of the neurosurgeons. | Testing non-programmers and trying to generalize to | programmers does not work, in general, and not in this | case, in particular. This severely limits the generality | of the results, despite the reiterated claims on page 16 | (again, insert neurosurgeons for programmers, and the claim | of comparable training seems less compelling) I saw no change in the paper on marking: | Confounding in Marking: | "All marking was done by the same person (one of the authors)." | Having one person mark the performance does not allow | for an analysis of the reliability of the marking, | which makes the marking itself of questionable utility. | Having one of the authors do the marking, in which they | have a vested interest in the outcome may allow for | an unconscious bias to confound the results; | there were no discussions of how this was controlled. | I am assuming that one point was awarded if an answer | was "correct" and no point otherwise; this further | increases the potential for bias because an answer that is | partially correct may be rounded up or down, according | to uncontrolled and unreliable criteria. I think my comments on the results still stand, although there is now a confusing normalization process to make Figure 3, but it is the un-normalized data that appears to be analyzed. | Results: | I ran the data in Table 1 and came up with comparable results. | The graph in Figure 1 is not appropriate as there | is no a priori order to the students within a group. | A better choice would be a bar chart with standard-error bars. | The discussions of N scores below X and M scores over Y | are random observations that do not add to the significance | tests of all the data in Table 1. The long comparison | on page 14 could be replaced by one sentence: "Post hoc | analyses showed that A was significantly different | from B and C, which did not differ significantly." | An appropriate graph would support this. | The discussion of which post-hoc test to use | was a waste of the reader's time; all came out the same, | so choose one, say Tukey's HSD, and drop appendix 5. This is a better report, but it has a new confusing analysis. As I wrote in my first review, the repair has only resulted in a report on some non-programmers working on one trivial problem -- nothing of general importance. From perlman Fri Mar 12 12:38:04 1999 Subject: Re: Preece - Online Communities, new book proposal To: gredvers@wiley.co.uk Date: Fri, 12 Mar 1999 12:38:04 -0500 (EST) In-Reply-To: <80256732.005A568F.00@chnote01.wiley.co.uk> from "gredvers@wiley.co.uk" at Mar 12, 99 04:33:14 pm X-Mailer: ELM [version 2.4 PL25] Content-Type: text Content-Length: 1525 Status: RO Sure, I liked Preece's HCI book. Send the Word doc to: perlman@oclc.org which I have an email reader that can handle the attachment. No viruses, please. ;-) GP > Dear Gary Perlman > > I am the acquisitions editor at John Wiley & Sons responsible for building > our computer book list. I think we have been in touch previously when you > have offered an opinion on new book idea. We have now received a new book > proposal from Jenny Preece and I wondered whether you might be interested > to review it. > > I would welcome any feedback that you might have on how the book might be > strengthened and made more suitable either for course use or to add to the > currency and relevance for its potential professional readership. I would > also be interested to learn your view of the potential professional and > general market for such a book. How would you characterize the likely > reader and what might draw them to reading this book?, I would also be > interested to know how you would rate the proposed book against other > related titles. > > In return for a market assessment of this nature, I would be happy to send > you a Wiley book. The oultine is brief at half a dozen of so pages and I > can email it as a word document. I am hoping to get feedback to Jenny > during April so would appreciate a review - should you be interested and > able to spare the time - by April 12. > > Best wishes > > Gaynor Redvers-Mutton > Computer Science Editor > John Wiley & Sons Europe > Tel +44 1243 770333 > > > From perlman Thu Apr 8 15:19:51 1999 Received: (from perlman@localhost) by turing.acm.org (8.9.2/8.9.2) id PAA18458; Thu, 8 Apr 1999 15:19:43 -0400 (EDT) From: Gary PERLMAN Message-Id: <199904081919.PAA18458@turing.acm.org> Subject: Re: Preece - Online Communities, new book proposal To: gredvers@wiley.co.uk Date: Thu, 8 Apr 1999 15:19:42 -0400 (EDT) Cc: perlman In-Reply-To: from "perlman" at Mar 12, 99 12:38:04 pm X-Mailer: ELM [version 2.4 PL25] Content-Type: text Status: O Here is my review of Preece's book proposal for: Online Communities: We're all in this together Basically, I think it's a good idea. Gary Perlman > I would welcome any feedback that you might have on how the book might be > strengthened and made more suitable either for course use or to add to the > currency and relevance for its potential professional readership. I don't think I have any particular professional expertise on this topic, although I have been a "netizen" for 22 years and have published papers on network culture as early as 1985. I think Preece is good at conveying the excitement of a new medium and presenting a solid scientific foundation in written form. This in turn suggests that Preece could write a book for both academic and professional (and even general) audiences. This topic, which could have taken off in the 70s or 80s, has finally gained momentum now that the general public is on the Internet. The chapter outline seems like a good sampling of technology for interaction, while considering the reasons why technologies work (e.g., community-building, usability). It strikes me that with an accessible explanation of principles for creating online communities, many people in the general public will feel empowered (sorry to use the term) to create their own. The market is huge; the proposed case study on Down Syndrome suggests the existence of thousands of communities (I wonder what the dimensions are: special need, special interest, ethnic background, ..., any common attribute). > I would also be interested to learn your view of the potential professional and > general market for such a book. > > How would you characterize the likely > reader and what might draw them to reading this book? General readers might be drawn to the book if they think it will (1) explain online communities and (2) provide them with enough information (perhaps through the web site) to join existing ones or create their own. Professional readers might be drawn to the book if they think it organizes the many technologies available and provides methods for applying them. A plug by a famous name might help. The book would be used in courses as a potential supplement or as a main text if augmented by materials (exercises, projects) on a web site (i.e., create an online community for the book!). > I would also be interested to know how you would rate the proposed book > against other related titles. I have not read the other titles. From familiarity with Preece's writing, I would think that it would rank high on several dimensions: (1) ease of use (well organized, regular format, well written) (2) motivation (Preece can bring excitement to a topic) (3) based on best available research foundation. I browsed Amazon for some titles, some have pretty good sales ranks (< 10K). Looking these over (pretty much at the same level as the book proposal, Preece is proposing something more general; several related books are extended case studies of single cases. In summary. I think that Preece would do a good job, maybe even a great job. The book could have major impact if it delivers utility as well as information (although I do not think it needs to be, or should be, a how-to book -- more of a why-to book). > In return for a market assessment of this nature, I would be happy to send > you a Wiley book. > > The oultine is brief at half a dozen of so pages and I > can email it as a word document. I am hoping to get feedback to Jenny > during April so would appreciate a review - should you be interested and > able to spare the time - by April 12. Some related items I found at Amazon..... New Community Networks : Wired for Change by Douglas Schuler, Tom Stone (Editor) List Price: $29.95 Our Price: $20.97 You Save: $8.98 (30%) Hardcover (April 1996) Addison-Wesley Pub Co; ISBN: 0201595532 ; Dimensions (in inches): 0.92 x 9.24 x 6.26 Amazon.com Sales Rank: 67,855 Virtual Communities Companion by Karla Shelton, Todd McNeeley List Price: $29.99 Our Price: $20.99 You Save: $9.00 (30%) Hardcover - 400 pages Bk&Cd Rom edition (August 1997) The Coriolis Group; ISBN: 1576101568 ; Dimensions (in inches): 1.50 x 9.21 x 7.42 Amazon.com Sales Rank: 92,030 How to Program A Virtual Community by Michael Powers Our Price: $39.99 Paperback - 384 pages Bk&Cd-Rom edition (May 1, 1997) Ziff Davis Pr; ISBN: 1562765221 ; Dimensions (in inches): 0.92 x 9.99 x 8.55 Amazon.com Sales Rank: 57,619 Hosting Web Communities: Building Relationships, Increasing Customer Loyalty, and Maintaining A Competitive Edge by Cliff Figallo List Price: $29.99 Our Price: $23.99 You Save: $6.00 (20%) Paperback - 416 pages (September 1998) John Wiley & Sons; ISBN: 0471282936 ; Dimensions (in inches): 1.06 x 9.26 x 7.61 Amazon.com Sales Rank: 5,989 Communities in Cyberspace by Marc A. Smith (Editor), Peter Kollock (Editor), Ian Heywood (Editor) Our Price: $24.99 Paperback - 328 pages (December 1998) Routledge; ISBN: 0415191408 ; Dimensions (in inches): 0.96 x 9.67 x 6.85 Other Editions: Hardcover Amazon.com Sales Rank: 8,882 Virtual Culture : Identity and Communication in Cybersociety by Steve Jones (Editor), Steven G. Jones (Editor) Our Price: $24.95 Paperback (June 1997) Sage Pubns; ISBN: 0761955267 Other Editions: Hardcover Amazon.com Sales Rank: 51,525 Cyberville : Clicks, Culture, and the Creation of an Online Town by Stacy Horn List Price: $23.00 Our Price: $16.10 You Save: $6.90 (30%) Hardcover - 340 pages (January 1998) Warner Books; ISBN: 044651909X ; Dimensions (in inches): 1.11 x 9.31 x 6.36 Amazon.com Sales Rank: 41,809 ====================================================================== > Sure, I liked Preece's HCI book. > > Send the Word doc to: > perlman@oclc.org > which I have an email reader that can handle the attachment. > > No viruses, please. ;-) > > GP > > > Dear Gary Perlman > > > > I am the acquisitions editor at John Wiley & Sons responsible for building > > our computer book list. I think we have been in touch previously when you > > have offered an opinion on new book idea. We have now received a new book > > proposal from Jenny Preece and I wondered whether you might be interested > > to review it. > > > > I would welcome any feedback that you might have on how the book might be > > strengthened and made more suitable either for course use or to add to the > > currency and relevance for its potential professional readership. I would > > also be interested to learn your view of the potential professional and > > general market for such a book. How would you characterize the likely > > reader and what might draw them to reading this book?, I would also be > > interested to know how you would rate the proposed book against other > > related titles. > > > > In return for a market assessment of this nature, I would be happy to send > > you a Wiley book. The oultine is brief at half a dozen of so pages and I > > can email it as a word document. I am hoping to get feedback to Jenny > > during April so would appreciate a review - should you be interested and > > able to spare the time - by April 12. > > > > Best wishes > > > > Gaynor Redvers-Mutton > > Computer Science Editor > > John Wiley & Sons Europe > > Tel +44 1243 770333 > > > > > > > > From karens@wiley.co.uk Mon Oct 11 10:30:27 1999 Received: from mail.acm.org (mail.acm.org [199.222.69.4]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id KAA13832 for ; Mon, 11 Oct 1999 10:30:25 -0400 (EDT) From: karens@wiley.co.uk Received: from wiley-chi-server.wiley.co.uk (wiley-chi-server.wiley.co.uk [193.130.69.1]) by mail.acm.org (8.9.3/8.9.3) with ESMTP id KAA35586 for ; Mon, 11 Oct 1999 10:30:19 -0400 Received: from chnote01.wiley.co.uk (chnote01 [193.130.68.89]) by wiley-chi-server.wiley.co.uk (8.9.1/8.9.1) with SMTP id PAA25063 for ; Mon, 11 Oct 1999 15:29:34 +0100 (BST) Received: by chnote01.wiley.co.uk(Lotus SMTP MTA v1.2 (600.1 3-26-1998)) id 80256807.004F92D6 ; Mon, 11 Oct 1999 15:29:09 +0100 X-Lotus-FromDomain: WILEY To: karens@wiley.co.uk Message-ID: <80256807.004EB56F.00@chnote01.wiley.co.uk> Date: Mon, 11 Oct 1999 15:30:56 +0100 Subject: Preece/HCI text Mime-Version: 1.0 Content-type: multipart/mixed; Boundary="0__=B0EcGGqODlD0AUd4ctJjNNfiolKdogDXJEazdhDOECalReC9MfT58Zki" Content-Disposition: inline Status: RO --0__=B0EcGGqODlD0AUd4ctJjNNfiolKdogDXJEazdhDOECalReC9MfT58Zki Content-type: text/plain; charset=iso-8859-1 Content-Disposition: inline Thanks again for agreeing to comment on the proposal for the new HCI text by Preece et al for us. As we are meeting with the authors at the end of this week, I would be extremely grateful if you could get back to me with comments in the next couple of days. Please find the questions below, and have re-attached the outline, just in case!! (rtf file) Don't forget to let me know whether you might like a book in return for your help with this project or a reviewers fee of £35 / $50. Please see www.wiley.com/compbooks or alternatively Gary Perlman's HCI bibliography site www.hcibib.org with thanks and best wishes katrina Katrina Arens Assistant Editor ******* REVIEWERS QUESTIONS: In order to put your comments in context please would you describe your HCI course (level, title, number of students, regularity of course etc and if possible attach a syllabus). As you are familiar with both the chief competitiors for this new text (Dix and Preece) we would value your feedback immensely. In particular it would be useful to hear: 1. Subject coverage a) are there any topics missing from the outline that you teach (and will continue to) b) are there any topics will be in the book that you don't currently teach c) are there any topics that you think ought to have expanded or reduced coverage 2. Does the structure reflect the way that you teach this course and does it appear logical? 3. What are the apparent strengths and weaknesses of this proposal? If possible rate in terms of a) match with course aims and objectives b) support for project work c) examples d) illustrations e) exercises f) subject breadth g) subject depth 4. Please rate your level of satisfaction (0=low, 5=high) with competing books such as Dix, Preece, Schneider and any others that you have considered using on your course and please state briefly what you do and don't like about them. 5. Given the early stage of this project, please give your best guess in to which category this book might fall: a) a strong contender as a main course adoption replacing an existing text b) a book that you are likely to recommend as one of a couple of key texts c) background reading for stronger or weaker students d) not recommended at all # (See attached file: preece HCI.rtf) --0__=B0EcGGqODlD0AUd4ctJjNNfiolKdogDXJEazdhDOECalReC9MfT58Zki Content-type: application/rtf; name="preece HCI.rtf" Content-Disposition: attachment; filename="preece HCI.rtf" Content-transfer-encoding: base64 Content-Description: Rich Text Format e1xydGYxXGFuc2lcYW5zaWNwZzEyNTJcdWMxIFxkZWZmMFxkZWZsYW5nMTAzM1xkZWZsYW5nZmUx MDMze1xmb250dGJse1xmMFxmcm9tYW5cZmNoYXJzZXQwXGZwcnEye1wqXHBhbm9zZSAwMjAyMDYw MzA1MDQwNTAyMDMwNH1UaW1lcyBOZXcgUm9tYW47fXtcZjNcZnJvbWFuXGZjaGFyc2V0MlxmcHJx MntcKlxwYW5vc2UgMDUwNTAxMDIwMTA3MDYwMjA1MDd9U3ltYm9sO30NCntcZjRcZnJvbWFuXGZj 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cywgc3VjaCBhcyBldGhpY3MsIHByaXZhY3ksIGRhdGEgcHJvdGVjdGlvbi4gDQpccGFyIA0KXHBh ciB9fQ== --0__=B0EcGGqODlD0AUd4ctJjNNfiolKdogDXJEazdhDOECalReC9MfT58Zki-- From perlman Mon Oct 11 23:15:01 1999 Received: (from perlman@localhost) by turing.acm.org (8.9.2/8.9.2) id XAA14893; Mon, 11 Oct 1999 23:14:59 -0400 (EDT) From: Gary PERLMAN Message-Id: <199910120314.XAA14893@turing.acm.org> Subject: Re: Preece/HCI text To: karens@wiley.co.uk Date: Mon, 11 Oct 1999 23:14:59 -0400 (EDT) Cc: perlman In-Reply-To: <80256807.004EB56F.00@chnote01.wiley.co.uk> from "karens@wiley.co.uk" at Oct 11, 99 03:30:56 pm X-Mailer: ELM [version 2.4 PL25] Content-Type: text Status: O I am really excited about the proposal. I'd be very interested in seeing it as it develops. Gary PERLMAN, OCLC Online Computer Library Center 6565 Frantz Road, Dublin, Ohio 43017 USA Voice: +1-614-761-5058 Fax: +1-614-793-0915 perlman@acm.org http://www.acm.org/~perlman/ > REVIEWERS QUESTIONS: > In order to put your comments in context please would you describe your HCI > course (level, title, number of students, regularity of course etc and if > possible attach a syllabus). I am no longer teaching in the university. When I did, I taught a course on user interface development to computer science students, half seniors and half grad students. It was taught roughly annually. The course closely followed the ACM SIGCHI CDG CS1 course: http://www.acm.org/sigchi/cdg/cdg3.html#3_4_1 I now develop software full time, although I occasionally teach tutorials at conferences on design and evaluation. I serve as an internal resource for user interface training. > As you are familiar with both the chief competitors for this new text (Dix > and Preece) we would value your feedback immensely. In particular it would > be useful to hear: > > 1. Subject coverage > a) are there any topics missing from the outline that you teach (and will > continue to) > b) are there any topics will be in the book that you don't currently teach > c) are there any topics that you think ought to have expanded or reduced > coverage These issues are covered below. > 2. Does the structure reflect the way that you teach this course and does > it appear logical? I am never sure what is the right way to structure this subject. Perhaps the most important organizational issue is how to build motivation for the subject. Just today, I was being briefed on a system design that was based entirely on marketing intuition and on the constraints of existing software without much if any input on what users are trying to accomplish. It's that sort of chronic crisis that makes me receptive to new books in this area. I like the early motivation of interaction design in Ch.1, and the informal task analysis in Ch.2, but I question the transition in Ch.3 of psychology in CH.3. It might be more effective to work psychology into design topics, where psychology can answer some questions (or, for the truly uninitiated, introduce some design issues). >From there, I find the organization confusing, although I like the topics. Ch.4 goes beyond the user to groups, but I have a yearning to incorporate some of Ch.9 on involving users, and even topics like contextual enquiry from Ch.12. It's hard to criticize an organization of topics, all of which I think are important, without seeing how they eventually are integrated. To me, what is most important from a practitioner education perspective, is to make the practitioner first ask the question about what people are trying to does (alone or in groups) and how to support that(those) task(s). This appears to be a primary concern of the authors, and given their track record, I would expect them to organize the text to meet the needs of its users. But I can't help but try to emphasize as much as possible that even with all the good and bad interaction design on and off the Web, that it is rare for a software project to begin with a user/task centered approach. For a practitioner, I think it might be most useful to delay chapters like 3 and 5 (psych and theory) and foreshadow those topics by drawing from them, as needed in the context of design (Ch.6-10). If done well, the reader might be impressed ("There was a way to know that would fail before they built it!") and may wonder why there is not a theory of interaction. Then, they may be much more receptive to Chs.3 and 5. Under evaluation, I was struck by the lack of two key methods we use to evaluate applications. The first is raw usage data. If people are not using a part of a system, there might be many reasons, but usage gives a fair idea of what's important, especially when revising. Web applications offer daily, even hourly feedback about what users are doing, and given the Internet time frame (we release new versions of systems every four weeks, and can update for emergencies, including UI emergencies, between releases. The second is user feedback. Our Web-based systems are not only interactive, but they connect users to us millions of times a day. During that interaction, users can comment on the system, ask for help, etc. We log it all, and follow up on it all via email. I recall that Preece 1984 covered usage data, so perhaps this omission is just at the proposal level. But overall, the topics are exciting and I look forward to see how fuller chapters fit together. > 3. What are the apparent strengths and weaknesses of this proposal? If > possible rate in terms of > a) match with course aims and objectives Again, although I am not teaching courses, I am very interested in practitioner education (in general, but also the people I work with). The proposal looks like it might be useful AND USABLE for internal education. > b) support for project work This seems to be a major strength of the proposal (and it was a major strength of the Preece et al HCI book). > c) examples > d) illustrations > e) exercises There is a good author track record on all of these. The emphasis on a Web site is the right way to go, although the gap between concept and implementation may be a costly one; still, the Web allows incremental addition of material as it is developed and refined. Perhaps just as important, the life of the text could be extended considerably if the volatile technology-based material is kept on the Web (where it can be much more interactive anyway) and the relatively stable material (e.g., on the more slowly evolving human) can be in the book. > f) subject breadth > g) subject depth The proposal covers the breadth, and the attempt is to make all the material fit together (or flow) coherently. I think that coherence is more important than depth because the breadth can provide the foundation needed to seeks more depth, perhaps on the Website, but elsewhere. I am reminded of the Lewis and Rieman shareware book, which had many of the topics proposed here, but which, I think, was lacking in the coherence (hence my seemingly endless discussion above about how the materials in chapters flowed). > 4. Please rate your level of satisfaction (0=low, 5=high) with competing > books such as Dix, Preece, Schneider and any others that you have > considered using on your course and please state briefly what you do and > don't like about them. I have only skimmed the Dix 1998 book, but read the 1993 version, which I found well done, but much too academic for practitioners. Preece 1994 I found a little light for the graduate student level, but very good for undergrads, and also good for practitioners, who could pick up new methods. Shneiderman 1997 is widely used in CS and engineering, and it is pioneering the booksite concept. Whether the proposed book is more broadly applicable than Ben's is an unknown at this point, but experience with Preece 1994 makes me hopeful. > 5. Given the early stage of this project, please give your best guess in > to which category this book might fall: > a) a strong contender as a main course adoption replacing an existing text Yes. > b) a book that you are likely to recommend as one of a couple of key texts I expect so. > c) background reading for stronger or weaker students Hmmm. I am tempted to say weaker here. Dix (and Card, Moran, and Newell) are books that I would recommend for stronger students who are more academically inclined. But that is a rarity; most of my PhD students did not read CM&N. CS Most students, bright ones too but all weaker ones, end up developing software, and for them, understanding interaction design would be a valuable key to success. From karens@wiley.co.uk Mon Oct 18 04:11:18 1999 Received: from wiley-chi-server.wiley.co.uk (wiley-chi-server.wiley.co.uk [193.130.69.1]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id EAA05903 for ; Mon, 18 Oct 1999 04:11:17 -0400 (EDT) From: karens@wiley.co.uk Received: from chnote01.wiley.co.uk (chnote01 [193.130.68.89]) by wiley-chi-server.wiley.co.uk (8.9.1/8.9.1) with SMTP id JAA24500 for ; Mon, 18 Oct 1999 09:10:42 +0100 (BST) Received: by chnote01.wiley.co.uk(Lotus SMTP MTA v1.2 (600.1 3-26-1998)) id 8025680E.002CDC47 ; Mon, 18 Oct 1999 09:09:59 +0100 X-Lotus-FromDomain: WILEY To: Gary PERLMAN Message-ID: <8025680E.002D02AB.00@chnote01.wiley.co.uk> Date: Mon, 18 Oct 1999 09:12:14 +0100 Subject: Re: Preece/HCI text Mime-Version: 1.0 Content-type: text/plain; charset=us-ascii Content-Disposition: inline Status: RO Dear Gary, please feel free to choose any Wiley book that sparkes your interest! yours katrina Gary PERLMAN on 15/10/99 00:08:26 To: Katrina Arens/Chichester/Wiley cc: Subject: Re: Preece/HCI text > Dear Gary, > thanks v much for your enthusiastic comments on the Preece et al proposal - > I'm sure the authors will find them heartening too! > > What can i send you in return for your advice/time? A couple of books from > the Wiley list, or a reviewers fee of US 50? I'm sure I can come up with a couple of books. Can I choose from the general Wiley Catalogue (e.g., Interscience) or just Computers? > As i mentioned before (I think!) we are meeting with the authors on Friday > and will passing them the reviews - I would like to pass your name on with > the review, but if you would prefer to retain anonymity please let me know. If my comments did not identify me, you may. Gary PS I would have responded sooner, but our online system was down and we were working on bringing it back to life. > thanks again, > yours > katrina > > > Katrina Arens > Assistant Editor > > > From karens@wiley.co.uk Wed Oct 13 07:33:36 1999 Received: from wiley-chi-server.wiley.co.uk (wiley-chi-server.wiley.co.uk [193.130.69.1]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id HAA15332 for ; Wed, 13 Oct 1999 07:33:34 -0400 (EDT) From: karens@wiley.co.uk Received: from chnote01.wiley.co.uk (chnote01 [193.130.68.89]) by wiley-chi-server.wiley.co.uk (8.9.1/8.9.1) with SMTP id MAA17709 for ; Wed, 13 Oct 1999 12:32:48 +0100 (BST) Received: by chnote01.wiley.co.uk(Lotus SMTP MTA v1.2 (600.1 3-26-1998)) id 80256809.003FCA8B ; Wed, 13 Oct 1999 12:36:46 +0100 X-Lotus-FromDomain: WILEY To: Gary PERLMAN Message-ID: <80256809.003ED56D.00@chnote01.wiley.co.uk> Date: Wed, 13 Oct 1999 12:34:17 +0100 Subject: Re: Preece/HCI text Mime-Version: 1.0 Content-type: text/plain; charset=us-ascii Content-Disposition: inline Status: RO Dear Gary, thanks v much for your enthusiastic comments on the Preece et al proposal - I'm sure the authors will find them heartening too! What can i send you in return for your advice/time? A couple of books from the Wiley list, or a reviewers fee of US 50? As i mentioned before (I think!) we are meeting with the authors on Friday and will passing them the reviews - I would like to pass your name on with the review, but if you would prefer to retain anonymity please let me know. thanks again, yours katrina Katrina Arens Assistant Editor